Call us. We pick up the phone. Or we'll call you back.

Toll Free 866-424-763
Not Toll Free 831-461-1435
International +1-831-461-1435

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We are closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and between Christmas Eve and New Year’s Day (aka our mandatory eat too much and try to ride it off holiday).

All orders ship from sunny (but sometimes foggy) Santa Cruz, CA

Ibis does not carry current frame paint products. To purchase color matched paints online, we recommend contacting My Perfect Color. Many automotive retailers also have the ability to mix custom paint.

Please visit the FAQ of your bike model to view your color code. Information on past models is viewable here.

Our warranty covers workmanship and material defects, but does not cover damages caused by accidents, improper care, normal wear and tear, or the natural breakdown of colors and materials over time.

We offer a life­time war­ran­ty against man­u­fac­tur­ing defects on all rims, wheels, and frames pur­chased on or after Jan­u­ary 1, 2023. To acti­vate your life­time war­ran­ty, please reg­is­ter below.

Our life­time war­ran­ty cov­ers defects in mate­ri­als and work­man­ship for the orig­i­nal own­er. It does not cov­er dam­ages due to dri­ving into your garage door, cas­ing a Ram­page sized step down, or inten­tion­al dam­age. Prod­ucts pur­chased in 2022 or ear­li­er will be cov­ered by our pre­vi­ous 7 year warranty. 

You can read our war­ran­ty pol­i­cy here.

Please note that all war­ran­ty claims require a proof of pur­chase receipt in the own­er’s name from an autho­rized Ibis retail­er. Claims with­out a proof of pur­chase receipt will not be con­sid­ered under warranty.

Please email warranty@ibiscycles.com. To expedite your warranty requests, please provide as much detail as possible. Including the order number, purchase date, item name and description, and a picture of the defect.

Inquires received with pictures of your cute pets (ugly pets are also acceptable, it's the thought that counts) will be expedited.