Fulfillment operating hours
Monday - Friday: 9AM- 5PM PST
Call us. We pick up the phone. Or we'll call you back.
Toll Free 866-424-763
Not Toll Free 831-461-1435
We are closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and between Christmas Eve and New Year’s Day (aka our mandatory eat too much and try to ride it off holiday).
All orders ship from sunny (but sometimes foggy) Santa Cruz, CA
Our warranty covers workmanship and material defects, but does not cover damages caused by accidents, improper care, normal wear and tear, or the natural breakdown of colors and materials over time.
Ibis aluminum and carbon fiber rims are covered from failure due to impact damage under normal riding circumstances for a period of 7 years. This warranty is non-transferable and applies exclusively to Ibis rims manufactured after January 1, 2016.
We also offer a low cost “accident replacement” program, in case you drive your bike into the garage…We get it. ^&%# happens!
Ibis branded hubs are guaranteed to be free of defects in materials and workmanship for a period of 2 years for the original owner. Warranty registration can be found here.
Please email firstname.lastname@example.org. To expedite your warranty requests, please provide as much detail as possible. Including the order number, purchase date, item name and description, and a picture of the defect.
Inquires received with pictures of your cute pets (ugly pets are also acceptable, it's the thought that counts) will be expedited.