Fulfillment operating hours

Monday - Friday: 9AM- 5PM PST

Contact US

Call us. We pick up the phone. Or we'll call you back.

Toll Free 866-424-763
Not Toll Free 831-461-1435
International +1-831-461-1435

No problem. Click here.

Shipping

We are closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and between Christmas Eve and New Year’s Day (aka our mandatory eat too much and try to ride it off holiday).

All orders ship from sunny (but sometimes foggy) Santa Cruz, CA

Warranty

Our warranty covers workmanship and material defects, but does not cover damages caused by accidents, improper care, normal wear and tear, or the natural breakdown of colors and materials over time.

Ibis aluminum and carbon fiber rims are cov­ered from fail­ure due to impact dam­age under nor­mal rid­ing cir­cum­stances for a peri­od of 7 years. This war­ran­ty is non-trans­fer­able and applies exclu­sive­ly to Ibis rims man­u­fac­tured after Jan­u­ary 1, 2016.

We also offer a low cost ​“acci­dent replace­ment” pro­gram, in case you dri­ve your bike into the garage…We get it. ^&%# happens!

Ibis brand­ed hubs are guar­an­teed to be free of defects in mate­ri­als and work­man­ship for a peri­od of 2 years for the orig­i­nal owner. Warranty registration can be found here.

Please email warranty@ibiscycles.com. To expedite your warranty requests, please provide as much detail as possible. Including the order number, purchase date, item name and description, and a picture of the defect.

Inquires received with pictures of your cute pets (ugly pets are also acceptable, it's the thought that counts) will be expedited.